Digital Support Technician (Level 3)

Learn the skills required to support the teams that keep London moving

How long: 2 years
Where: London
Salary: £19,815

What you’ll need:

  • To be 18 years of age by start date
  • 5 GCSE’s A*-C/ grade 4 or above (or equivalent) including Maths and English language
  • You are not eligible for this scheme if you currently hold or are working towards a qualification at the same or higher level in a related subject or have already studied content from the qualification for this scheme

We’re looking for people who are:

  • Thrive in a team
  • Enthusiastic
  • Have a logical and creative mind and approach to problem solving
  • Have an interest in digital technology
  • Can communicate effectively and appropriately across different audiences – via face to face or in writing and with a keen interest in using different digital channels

What will I be doing?

Learn how the Digital Workplace and its services and products make up a key part of how Transport for London accomplishes its mission. As an apprentice, your development programme will be made up of 3 or more placement rotations. Our aim is to give you the skills and breadth of experience you need for your successful career. We also understand that everyone’s career is different, so every apprentice’s journey is unique. Here’s an idea of what yours could look like:

Placement 1 – Adoption and Change Team

You will be supporting our TfL employees though a wide variety of digital channels, to help them access and receive Digital Workplace products, to coach and support them in their use of those products and to help them prepare for new changes that are introduced.  The activities you complete will help you:

  • Learn how to use an Adoption and change framework, build a strategy for effective technology change.
  • Develop successful communication that grab people’s attention
  • Learn how to create training plans suitable for different groups of people.
  • Develop skills to deal with resistance against and influencing change
  • Become an advocate and champion of technology changes
  • Gain an understanding of Digital Inclusion and Maturity
  • Learn to work with a smaller and wider team

Placement 2 – Digital Product Manager

  • Learn how to create pan-TfL roadmaps and strategies for products that meet business needs and deliver agreed business outcomes in a cost-efficient manner.
  • Learn about the digital products used at TfL, and engage directly with the suppliers (including Microsoft, O2, Apple).
  • Learn how to use modelling, analysis and research tools to synthesize complex sources of information into clear concepts to inform decision making.
  • Develop communication skills, both written, oral and digital for communicating technical product information to a range of stakeholders.

Placement 3 – Product Manager

  • Gain in-depth knowledge about the office 365 products and how they enable collaboration and connectivity in the workplace – an essential part of our tools that is even more importance due to remote and hybrid working.
  • Learn how to create roadmaps that show how software products change over time, and what technical services are needed to support them.
  • Develop skills in working with the many Tech & Data specialists that make Product Management possible, e.g. Architects, Engineers, Support Technicians, Project Managers, Business Analysts.

Where can this career take me?

Upon successful completion of this scheme, you could roll-off into Adoption and Change Specialist, Product Management Specialist, TSO Support Analyst, Employee Engagement and Communication.


Register your interest in this scheme


Share your thoughts